Administrative Support Specialist

Location: Richardson, TX

Type: Full Time

Min. Experience: Entry Level


Responsible for the organization and administrative support tasks associated with the ongoing management of fixed telecom and utility management provider accounts for current clients.  Collaborate within department and with internal resources to continually improve the customer experience.

Essential Responsibilities

Work closely with TEM, Client Services and Accounting departments to support onboarding of new TEM and UEM accounts for existing clients
Work closely with TEM, Client Services and Accounting departments to offboard TEM and UEM accounts for existing clients
Create, process, and file Letter of Authorization (LOAs) for wireline providers
Work with client and providers to gather service providers, account numbers, service locations, invoices, provider contracts, Customer Service Records (CSRs), and authorized approvers (dependent on client).
Create database profiles for each provider account and service locations
Work with client and TEM department to maintain customer-specific custom data required for ongoing management and reporting
Create and validate provider portals; resolve portal issues (i.e. password locked)
Process account inquiries, billing inquiries and refund checks for clients
Process USPS mail for TEM and UEM accounts, including scanning for data entry team
Other duties as assigned

Skills, Qualifications, and Core Competencies

  • Minimum of 2 years of customer service, administrative support, or data entry experience
  • Intermediate skill level in Excel or other spreadsheet software
  • Comfortable with understanding, analyzing, organizing, and managing large quantities of client data
  • Excellent customer service, and oral and written communication skills. Comfortable working with clients, providers, partners, and internal stakeholders.
  • Detail- and project-oriented.  Exceptional time management and multi-tasking abilities.  Comfortable with rapidly changing deadlines, priorities, and client projects.
  • Experience in wireline and utility industries, and/or familiarity with wirelines and utility terminology a plus
  • Familiarity working with databases or other processes dependent on data integrity a plus

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Minimum two (2) years related experience and/or training, or an equivalent combination of education and experience.

Language Ability

Ability to read and interpret documents such as contracts, client solutions, and procedure manuals.  The ability to write routine reports and correspondence; as well as speak effectively before client groups.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, and percentages.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office products.  Training will be provided on company software and tools.

Certificates and Licenses

Valid driver’s license

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision and peripheral vision.  While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel; reach with hands and arms and talk and hear.  The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch or crawl.

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