Summary: Responsible for the management and support of customer accounts. The Service Account Manager (SAM) will collaborate with departments and internal resources to continually improve upon the customer experience. In addition, the SAM will work closely with the Relationship Account Manager (RAM) to provide superior customer service.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum two (2) years related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret documents such as contracts, client solutions, and procedure manuals. The ability to write routine reports and correspondence; as well as, speaks effectively before client groups.
Ability to calculate figures and amounts such as discounts, interest, and percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Microsoft Office products, Crystal reporting, Salesforce, and Advantix Solutions Internal software; preferred.
Certificates and Licenses:
Valid driver’s license
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and peripheral vision. While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel; reach with hands and arms and talk and hear. The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch or crawl.